Returns & Warranty Policy

At OUKITEL, we stand behind the durability of our devices and offer a 30-day money-back guarantee for items in their original condition. If your rugged smartphone or portable power station doesn't meet your expectations, we provide a streamlined return process for your peace of peace of mind.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for the return.

• 2.
  Receive Return Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all accessories and cables, clearly marking the RMA number on the outside of the box.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition, we will process your refund or exchange within 5-7 business days.